Terms & Conditions
If it has been more than 2 weeks since the advertised ship date for the book and you still have not received your book, please follow these steps to try to locate your book:
- Check our site for any updates on whether the release date has been pushed back.
- Check with your neighbors, friends or relatives to be sure that they did not pick up the package on your behalf.
- Contact your local post office to be certain that the order wasn’t delivered to your post office box or to be certain they aren’t holding it at their location.
- Track your package, which can be done by pulling up your shipment confirmation email sent at the time your book order shipped or by contacting us
- Contact us if you are still unable to locate your order. We understand that items can be lost in the mail or stolen from front porches. We will address your request on a case-by-case basis and we will do our best to ensure that you receive your book order in a timely fashion.
If you entered incorrect shipping information at the time you placed your order, Pediment Books is not responsible for tracking down your order once it has been delivered. Pediment Books is not responsible for reimbursing or resending a new order as a result of incorrect shipment information. You are given the opportunity to review your order at the time of purchase, at which point it is important to review your shipping information.
If you have moved since you placed your order, we suggest you contact your local post office to submit a change of address form. The post office will forward any packages if you have filled out a forward address form.
For UPS shipments, you will need your tracking number, which is sent to you via email at the time of shipment. You can intercept your package by visiting the UPS.com website information by clicking HERE.
If you would like to cancel your order, we will only be able to facilitate your request if the title you have ordered is in the pre-sale (pre-publication) phase. Because our fulfillment service is completely automated, your order is transmitted to our fulfillment network as soon as your order has been submitted for available titles. For titles that are in the pre-sale phase, the orders are not submitted to the fulfillment network until the book becomes available. This date is noted when you place your order and can be found on the product detail page for the title you ordered.
If you would like to cancel your order, please note that your order will incur a 7% processing fee. This means that you will receive the full purchase and shipping cost back on the credit card you used at the time of purchase, less the 7% processing fee.
If you are canceling your order as a result of a pedimentbooks.com error, your account will not incur the 7% processing fee.
To cancel your order, please contact us and we will work with you on canceling your order and crediting your account.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific purchase or contact request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.